Electronic Income Withholding Orders (e-IWO)

The CSSD encourages employers to use the e-IWO method for receiving and responding to income withholding orders.

The Federal Office of Child Support Services (OCSS) works with states and employers to automate the income withholding process.

The e-IWO process also allows employers to notify states of lump sum/bonus payments and employee terminations. 

What you need to know about e-IWO

• Uses a Secure File Transfer to send electronic IWOs
• IWOs are not sent via e-mail
• A centralized process through OCSS that is the same for all states
• Saves time and money

Three ways to implement e-IWO:

• System-to-System  - Large employers can benefit by this fully automated option
  • e-IWO System-to-System Interface Information

OR

• No Programming Option (NPO)
  • Easy to implement with limited resources 
  • Receive IWOs in a PDF format and respond easily using a spreadsheet or fillable PDF document
  • e-IWO No-Programming Option Information

OR

• e-IWO Online
  
  • Available for smaller employers and those unable to use the other 2 options because an internal server is not available
  • Users must register on the Child Support Portal

Getting Started

• Contact the e-IWO Team at eiwomail@acf.hhs.gov  to register for e-IWO.