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Information and Referral Services

Information, Assistance and Referral (I & A) is a service that helps individuals, families and communities identify, understand and effectively use the programs that comprise the human service delivery system.  On the local level, the I&A system provides long range planning by tracking requests for services, identifying gaps and duplications in services.  This allows the local I & A system to keep an updated list of service providers that Montana's senior citizens, adults with disabilities, their family members and caregivers can be referred to.

The Information & Assistance program is sponsored by the Senior & Long Term Care Division/Office on Aging Bureau in partnership the the (10) Area Agencies on Aging though funding provided by the Older Americans Act.

Information, Assistance and Referral Technicians must attend a comprehensive two-day training on the issues and programs, and must pass the Montana Information & Assistance Certification Test to be certified for this position.  It prepares them to be the first responder when a client calls for help and allows them to assist with issues from the very simple and straightforward to those who have a mulititude of needs and issues and for those in a crisis situation.

Through the use of individuals counselors and the (toll-free) statewide phone service (1-800-551-3191) local AAA contacts, the I & A system can provide comprehensive and current local resource information on issues and the availability of services such as:

  • social and health services

  • crisis and/or emergency intervention

  • insurance counseling and assistance

  • legal services development and referral

  • utilities assistance

  • meal services

  • adult protective services

  • grief and loss issues

  • mental health counseling

  • assistance for food/clothing/household needs

  • educational and recreational opportunities and more 

The Montana Office on Aging works with paid and volunteer technicians around the state, trained to: 

  • provide information about services;

  • refer people to appropriate service programs and agencies;

  • maintain a current directory of service providers; and

  • provide needed outreach work within their communities.

  • All technicians are employees, volunteers of, or provide contracted services through, the Area Agencies on Aging and local service providers.

Information & Assistance State Coordinator: 
Kerrie Reidelbach
(406) 444-0998