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Protecting Your Credit

Am I really at risk?

We have no information that leads us to believe that the information on the affected server was accessed or downloaded. However, we want to let you know that this happened and we encourage you to enroll in the credit monitoring services that are being offered in the letter mailed to you. DPHHS apologizes for any stress this has caused.

One Free Year of Credit Monitoring

Out of an abundance of caution, we are offering a free one-year membership in Experian’s® ProtectMyID® Alert.  This product helps detect possible misuse of your personal information and provides you with identity protection support focused on immediate identification and resolution of identity theft.  ProtectMyID Alert is free to you and enrolling in this program will not hurt your credit score.
Unfortunately, due to privacy laws, we are not able to enroll you directly.  Instructions for enrolling will be included in your letter.

Your free one-year ProtectMyID membership includes:

  • Free copy of your Experian credit report

  • Surveillance Alerts for:

    • Daily Bureau Credit Monitoring: Alerts of key changes & suspicious activity found on your Experian, Equifax® and TransUnion® credit reports.

  • Identity Theft Resolution & ProtectMyID ExtendCARE: Toll-free access to US-based customer care and a dedicated Identify Theft Resolution agent who will walk you through the process of fraud resolution from start to finish for seamless service.  They will investigate each incident; help with contacting credit grantors to dispute charges and close accounts including credit, debit and medical insurance cards; assist with freezing credit files; contact government agencies. 

  • $1 Million Identity Theft Insurance: Immediately covers certain costs including, lost wages, private investigator fees, and unauthorized electronic fund transfers.

Once your enrollment in ProtectMyID is complete, you should carefully review your credit report for inaccurate or suspicious items. Even if you choose not to enroll in this program, we recommend that you remain vigilant to the possibility of fraud and identity theft by reviewing your credit card, bank, and other financial statements for any unauthorized activity. Additionally, you should review your explanation of benefits statements and notify your health insurer if you notice any unusual activity.

You may also obtain a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies. To order your credit report, free of charge once every 12 months, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228.  Contact information for the three nationwide credit reporting agencies is as follows:

PO Box 740256
Atlanta, GA 30374

PO Box 9554
Allen, TX 75013

PO Box 6790
Fullerton, CA 92834

If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should contact local law enforcement.  Obtain a copy of the police report in case you are asked to provide copies to creditors to correct your records.  You should also contact the Federal Trade Commission and/or the Attorney General’s Office of your home state.  You can also obtain information from the sources above about steps an individual can take to avoid identity theft.  Contact information for the Federal Trade Commission is as follows:

Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580

Page last updated: 05/29/2014