Decisions made by Vocational Rehabilitation may be appealed.
The Client Assistance Program (CAP) at Disability Rights Montana can provide you with information, advocacy, and help appealing a decision.
Client Assistance Program
1022 Chestnut Street
Helena, MT 59601
Toll Free 1 (800) 245-4743 (Voice/TTY)
(406) 449-2344 (Voice/TTY)
Fax (406) 449-2418
You may request "conciliation" (a review of the decision and discussion with a supervisor or a counselor). For this, please contact your counselor or (Name of Regional Administrator), Regional Administrator at (Regional Office Address) (Regional Office Phone Number) (Voice or TTY) or dial toll free (Regional Office Toll Free number).
If you are dissatisfied with an agency decision you may appeal the decision in writing to: The Department of Public Health and Human Services (DPHHS) Hearing Officer, PO Box 202953, Helena, Montana 59620, or telephone, 406-444-2470 (Voice/TDD) within 45-days of the date you are notified of the decision. The Hearing Officer will guide you and your representative through 1) an Administrative Review and/or 2) a Fair Hearing.
After appealing the decision, you may also request "mediation services" provided by an independent, impartial mediator. A mediation request may be made either to the Hearings Officer or call (Name of RA) Regional Administrator for Vocational Rehabilitation at (Regional Office Address)